Refund Policy 退款政策

1. Overview 1. 概述

We want you to feel confident when purchasing VaseMaker Pro. This refund policy explains when refunds may be granted for digital purchases made through our website. 我们希望您在购买 VaseMaker Pro 时感到安心。本退款政策说明了通过我们网站购买的数字产品在何种情况下可以获得退款。

2. Refund Window 2. 退款期限

Refund requests may be submitted within 14 days of purchase. 您可以在购买后 14 天内提交退款申请。

3. Eligibility 3. 适用条件

A refund may be granted if: 在以下情况下，我们可能会批准退款：

• the product cannot be accessed or downloaded 无法访问或下载产品
• a major technical issue prevents normal use 重大技术问题导致无法正常使用
• the request is made within the refund window 在退款期限内提出申请

4. Non-Refundable Cases 4. 不予退款情况

Refunds may not be granted if: 在以下情况下，我们可能不予退款：

• the request is made after 14 days 超过 14 天的退款期限
• the product has been substantially used and no major technical issue exists 产品已被大量使用且不存在重大技术问题
• the request is abusive, repetitive, or fraudulent 滥用退款政策、重复申请或涉嫌欺诈

5. How to Request a Refund 5. 如何申请退款

To request a refund, email: 如需申请退款，请发送邮件至：

vmake3d@gmail.com

Include your purchase email and a short description of the issue. 请在邮件中附上您的购买邮箱以及问题的简短描述。

6. Contact 6. 联系我们

If you have questions about refunds, contact: 如果您对退款有任何疑问，请联系：

vmake3d@gmail.com